Refund policy

Soul & Soil Return & Refund Policy

At Soul & Soil, we are committed to delivering high-quality hair care products and providing excellent customer care. If for any reason you are not satisfied with your purchase, please review our return and refund policy below to understand how to proceed.

Return Eligibility

All refund requests must be submitted within 30 days of the original purchase date. To be eligible for a refund, the merchandise must be unworn, undamaged, and free of any stains. Merchandise must also be returned in the original bag it was received in. We do not accept returns or offer refunds for merchandise that has been opened or used, as our products are formulated with care and cannot be resold once unsealed. Additionally, any replenishable merchandise and final sale items are considered non-refundable.

Damaged or Defective Merchandise

If your merchandise arrives damaged or defective, you must provide clear photo documentation of the affected product. This photo must be emailed to us at soulandsoil.inc@gmail.com along with your order number. Refunds for damaged or defective merchandise will only be processed after this documentation is received and reviewed.

Return Shipping

The cost of return shipping is the responsibility of the consumer. Soul & Soil does not cover or reimburse shipping fees for returned merchandise under any circumstances.

Refund Processing

Once your return is received and evaluated, you will receive a confirmation email from our team. If your refund is approved, please allow up to 15 business days for the transaction to be processed. Processing begins 48 hours after we receive your refund request and all necessary documentation.

Contact Information

If you have any questions about your return or the status of your refund, please reach out to us at soulandsoil.inc@gmail.com. Our customer service team is available Monday through Friday to assist you.