Shipping policy

Shipping Policy

Thank you for shopping with Soul & Soil. We are committed to delivering your order as efficiently and securely as possible using trusted shipping partners. Please read the details below to understand how we handle shipping and delivery.

Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed after 12 PM CST may begin processing the next business day. During high-volume periods (product launches, restocks, or sales), processing may take up to 4 business days.

You will receive an email confirmation when your order is placed and another email once your order has shipped, which will include your FedEx tracking number.

Shipping Carrier
All Soul & Soil orders are shipped via FedEx. We do not offer the option to select alternative carriers at this time. Delivery timelines are estimates and may vary depending on your shipping location, weather conditions, carrier delays, or other unforeseen events.

Estimated FedEx Delivery Times

  • FedEx Ground / Home Delivery: 3–8 business days

  • FedEx Express Saver: 2–5 business days (if selected)

These delivery windows begin once your order has been shipped. Weekends and holidays are not included in transit times.

Shipping Rates
Shipping rates are calculated at checkout based on your shipping address, selected delivery speed, and package weight. Shipping promotions, such as free shipping, may be available during select times.

Tracking Information
Once your package has shipped, you will receive a FedEx tracking number via email. It may take up to 24 hours for tracking updates to appear after the label is created.

If your package is marked as delivered but you have not received it, please contact FedEx directly to file a claim. We are not responsible for packages once they are confirmed delivered.

Lost, Stolen, or Delayed Packages
Soul & Soil is not liable for delays caused by the shipping carrier, weather disruptions, or incorrect shipping addresses provided at checkout. If your package is lost in transit or stolen after delivery, we encourage you to file a claim with FedEx immediately. While we will assist as much as we can, we are not responsible for replacing or refunding lost or stolen packages.

Incorrect or Incomplete Shipping Information
Please double-check your shipping address before completing your order. If you realize there is an error, email us as soon as possible at soulandsoil.inc@gmail.com. We will do our best to update your address before the order is processed, but changes are not guaranteed once fulfillment has begun.

Shipping Locations
At this time, Soul & Soil only ships within the United States. We do not offer international shipping.

Need Help?
If you have any questions or concerns about shipping or tracking your order, feel free to reach out:

Email: soulandsoil.inc@gmail.com
Business Hours: Monday – Friday, 9 AM – 5 PM CST